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Cavallo Technical Support
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Monday-FridayStandard: 8am-5pm EST
Limited: 5pm-8pm EST
Support will be closed Nov 27 and 28 and after 12pm EST on Nov 26
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(616) 245-1221 option 1or
Toll-Free (800) 935-5660
Service Level Agreement
| Standard Response Times | Premium Response Times | |||||
|---|---|---|---|---|---|---|
| 1st Reply | Next Reply | Resolution | 1st Reply | Next Reply | Resolution | |
| Priority 1 | 3 hr | 3 hr | 18 hrs | 30 min | 1 hr | 9 hrs |
| Priority 2 | 6 hrs | 6 hrs | 24 hrs | 1 hr | 2 hrs | 18 hrs |
| Priority 3 | 10 hrs | 10 hrs | 36 hrs | 2 hrs | 4 hrs | 18 hrs |
| Priority 4 | 16 hrs | 16 hrs | 36 hrs | 4 hrs | 8 hrs | 18 hrs |
