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Analytics Cloud Release Notes

2/1/23

Features

We added the customer summary bar to the top of the Customer Margin page.  This enables users to understand their top customers through a set of summarized metrics so that they can understand what percent of their overall business the customers they are viewing represent.  This essentially provides a simplified pareto analysis (i.e. 80/20 rule) of their customers.

Using the above example, 100 customers representing only 9% of the total number of customers accounts for 73% of gross margin dollars, 67% of invoice dollars 72% of order dollars but only 23% of total order volume for the past 12 months (note there currently is a bug that shows the summary for the top 100 customers regardless of what is selected - a fix is in progress) 


We added the year to the reference dates and time periods displayed in the KPI dashboard for additional clarity so users could better understand the specific time periods being shown. 


And to the KPI explorer as well



Tooltips were to the Customer Evolution section of Customer Spotlight so that users could see how the KPIs were calculated:





Shipped metrics we replaced with invoice metrics to better align with user needs and our ability to accurately present information:


We added a set of Top 5 snapshots to the customer home screen to allow users to quickly see how their top customers have been performing lately against several metrics. 


This allows users to see the performance of these customers for the last 12 months as compared to the 12 months prior to that (i.e. 13-24 months ago).


The left chart displays the Top 5: Output comparison for customer ranked by the dollar value of either their Margin, Invoices or Orders 




Or the user can choose to see the top 5 for the volume of orders or invoices


The chart on the right side shows the Top 5 customers ranked by the largest growth or decline for key metrics.  This enables users to see which customers have had the greatest dollar change for all of their customers for margin, invoices or orders.  The can select the 5 largest for growth:


Or the 5 largest declines for any of those metrics.


We added the ability for users to set alerts based on KPIs.


Users can choose from Order or Invoice KPIs


And choose how they want to evaluate that KPI


And then enter the value and time period for the alert

 




Minor fixes:

We changed order of the column avg_days_between_orders so that it is next to days since last order for easier comparison:


1/20/23

Features

This release we added the ability for users to define alerts to be triggered based on requested ship date.

Users can set the alert to trigger when an order is approaching, equal to, or past the requested ship date.


We’ve also added the ability for users to hide sensitive financial information from alerts

When a user toggles this setting on,

financial fields such as margin or order value will not be shown in the email triggered by the alert


We also changed the functioning of table sorting so that the first time a user clicks on a column, the data in the table is sorted from high to low


Additionally, all Invoice KPIs are now feature flagged so we can turn them on for each company once their invoices have been loaded.



🐛 Bug Fixes

  • Fixed a bug where save wasn't saving new queue alerts

  • Fixed errors with the customer condition dropdown 

  • Fixed where the Documents tab in Customer Spotlight was showing closed documents.  Now only open documents are showing as intended

  • Fixed BC column exclusion not working on Customer Home Table

  • Fixed and error where hovering over the graph in the WTD time period for KPI dashboard and explorer would cause the screen to go blank

  • Changed column sorts so that nulls are now sorted lower than zero vs higher before when they were sorting as the highest value for a column


1/9/23

Features

The first component of the Customer Margin Analysis page is now available for Beta users.  This page displays a scatter plot of margin % by a choice of 1 of three metrics for a user selectable set of their largest customers for several different time periods.  Additionally the scatter plot displays the average value of the selected X Axis metric along with the unweighted average margin for the customers in the chart.  

View when set to top 500

Hovering over any point on the chart shows the name of the customer as well as their values for the selected metrics.

This feature allows users to understand the distribution of margin across their 20-500 largest customers.  

Users are allowed to choose if they want to determine “largest” by either order dollars, margin dollars or order volume (# of orders).  

Users can select if they want to evaluate those metrics for the last 12 months, 30 days or YTD to understand how they might be changing over time

Below the  scatterplot is a table for all of the customers contained in the chart along with their corresponding values for the available metrics - total Orders ($), Gross Margin ($) and Gross Margin (%).  The table can be searched by Customer Name and sorted or filtered by any of the displayed columns.



“To Date” views were added to the charts in the KPI dashboard grid and KPI explorer for Margin, Total Customers, Unique New Customers and New Customers in addition to the existing detail views 




A counter was added for show the number of unseen event-driven insights 



Invoice data was added to the KPI grid and will be available for users to see as we load their invoice documents

Users can see these KPIs in the KPI explorer as well



In order to provides users with context relating to the “days since last order” metric in the customer home table, colorization was added to indicate if the customer’s last order is less than the average time between orders (green), greater than the average time between orders (red) or about the same (gray).


Additionally, shipments data was removed from RTD since it might not be consistently accurate 


12/15

We’ve added a warning banner to let customers know when their Exporter is outdated 

The Customer Home page is now available for alpha and beta customers- 

Here a user can identify who their largest customers are, which customers have placed the most orders for the past year , who has generated the most profit/margin $, largest average order size among other metrics.   


We’ve enabled filtering on the customer home page which allows users to now leverage the information in this single table to glean some powerful insights about their customer base.  For example, just looking at the lowest margin for all your customers might not be particularly useful, but let’s add a filter. Let’s take a look at all customers with over $100,000 in sales for the last 12 months.  We can now look at which of those large customers has the lowest margin.  Or maybe we want to see how long it’s been since those customers have placed an order with us.  Or which customer has placed the most orders in the past 12 months

When we find a customer of interest we can click through to the Customer spotlight (cengage).  This shows us the last 5 years of that customer's behavior with us.  

  • We can see the number of orders they’ve placed by month for each of those years 

  • the $ value of those orders

  • The margin % for each month’s worth of orders

  • As well as the margin $ for each month 

I can search for a specific customer from this page as well.  Let say I want to look at Amazon for example:

Additionally we’ve added a mini version of the KPI dashboard that we’re calling Customer Evolution.  This allows you to see most of those KPIs but with the specific values for just this customer.  You can see orders placed both # and $, margin shipped (soon to be margin invoiced) both % and $, total discounts if any, avg order size and average time between orders

You can also click over to the documents tab to see all the open documents for the selected customer.  Every column in the table can be sorted on or filtered on

The users can also select what columns that want to show or hide in the column chooser


10/26

New Features

  • We’ve added the ability for users to reset their own password so that engineering no longer needs to be involved to help do this 

  • On the KPI dashboard, the notable shift insight was split into 6 different insights to help users better understand how their KPIs are changing. The new insights are

    • Booming: yesterday + < today ++ (today more positive)

    • Slowing: yesterday ++ > today + (today less positive)

    • Setback: yesterday +, today -

    • Breakthrough: yesterday -, today +

    • Recovering: yesterday -- < today - (today less negative)

    • Slumping: yesterday - > today – (today more negative)

  

  • We added the first set of event insights for our users.  These let users know when any of the KPIs has reached a 12 month high or a 12 month low for a given time period.  Note this is currently behind a feature flag and will be visible after Data Science has had time to review 

  • Increase the history for the KPI dashboard from the previous limit for the reference data of the beginning of the current year to go as far back as 13 months ago

Bug Fixes

Process

  • Fixed bug in Queue Explorer where bubble size was incorrectly showing total processing time instead of time in queue

  • Increased the font size for the median line in the Realtime dashboard so it is more legible 


10/12

New Features

  • Several improvements were made to increase interpretability of insights on the KPI dashboard.  The % change values were rounded to the nearest integer, the cell corresponding to a specific insight has been enhanced on hover while all other cells in the grid have been faded, and the default chart for the notable shift insights is now the cumulative chart

Bug Fixes

Process

  • Fixed bug in Queue Explorer where the column selector would get stuck inside the documents grid

  • Increased the font size of the value for the median line in the bubble plots on the Realtime Dashboard to make it more readable


KPI

  • Fixed where column selector doesn't show any active columns on KPI Explorer page.

  • Fixed where the Order Type filter in the KPI Dashboard was not storing the selected options

  • Corrected where WTD Comparison dates were off in the KPI dashboard when Same Calendar Date Last Year“  was selected for “Compare To” 

  • Refined the tooltips in the chart in both the KPI Dashboard and the KPI Explorer to increase visibility of the underlying chart


9/27

New Features

  • We’ve added the ability to filter both the Realtime dashboard and the queue explorer by Customer Class and by Sales Rep

  • Default alerts templates were added for Customers that had not alerts set up.  This allows users to see some examples of possible alerts that might be of interest to them.Users just need to enter a valid email address and update the criteria as they see fit

  • In order to help users better understand the information in the bubble plots in the Realtime Dashboard, we added a median bar to indicate the median processing time for each queue for the comparison time chosen (current options are last 30 days or Year to Date) 

Bug Fixes

App wide

  • Remembering the state of the search and filter params is better such as document type

Process

  • Added Tooltips back to Realtime dashboard

  • Corrected label at the top of Queue Explorer to correctly say Time in Queue

  • Adjusted date filters in Queue Explorer to accurately handle datetime values for Today and Specific Date options 


On KPI Dashboard

  • Fixed cumulative chart data for KPI screens where it was showing bad data when a null value was present

Alerts

  • New Order Alert > Default value of $0 is not an allowable value

9/13

New Features

  • Renamed the Now Dashboard to Realtime Dashboard and moved it into the process section alongside the Queue Explorer


  • Renamed Trend Monitor to KPI Dashboard 

  • Created a new Section KPI, and moved the KPI Dashboard and KPI Explorer into the new section                             


  • Released Insights on KPI Dashboard as beta and now has a new “Notable Shift” insight which highlights the KPI with the greatest difference the change shown compared to the change shown yesterday 



  • Added a new cumulative view to charts in both the KPI dashboard and KPI explorer to help users visualize the differences displayed in the KPI grid.


  • Released the KPI explorer screen to all customers who have the updated version of the SalesPad exporter.


Bug Fixes

App wide

  • Remembering the state of the search and filter params is better such as document type


On KPI Dashboard

  • Fixed issue with Reference Date where it would keep previous date highlighted
  • Make the Prior Period date range show correctly when changing the reference date


Alerts

  • Disabling and Re-Enabling alerts no longer resets the trigger count




8/30

New Features

  • Trend monitor was renamed to the KPI dashboard and was moved into a new “KPI” section along with the KPI explorer

  • Insights bar was added to the KPI Explorer to help identify the KPI cells in the grid that have had the greatest positive change and the greatest negative change from the comparison period.

  • The list of queues in the Now dashboard has been given a separate scroll bar so that the user can always see the open document counts no matter how far down the queue they want to examine is.

  • New columns for Due Date, Discount, Tax, Freight and Extended Cost have been added to queue explorer 


Bug fixes - 

  • Remove potentially incorrect total document count from the top of the queue list in the Now dashboard

  • Adjust dollar amounts in alerts to utilize dollar totals as net of discounts


8/18

New Features

  • Previously users had to do some mental gymnastics if they wanted to create an alert with a time > 24 hours to convert to days.  We’ve added days as a time option for queue alerts 

  • We’ve implemented the largest order size in Trend monitor so users can see the largest order for a particular time period

  • While Trend Monitor allows users to see their KPIs across multiple time periods simultaneously, there was not a way to allow them to see their performance for a particular complete time period.  We’ve now added the ability to change the reference date to any time in the current year.  Additionally we’ve created quick navigation points to recent period end dates for yesterday, end of last week, end of last month and end of last quarter.  

Bug fixes - 

  • Adjust dollar amounts in queue explorer to show totals as net of discounts

  • Adjust dollar amounts in trend monitor to show totals as net of discounts

  • Fixed performance issue with customer filters to speed up screen display

  • Removed shipped data from Placed Orders Chart in the Now Dashboard because the shipped data was potentially inaccurate for dropped and & 3PL shipments


8/2

New Features

  • Added the ability to show/hide outliers in both bubble charts on the now dashboard and the queue explorer based on the 95th percentile of time in queue


  • Added the current reference date to all columns in trend monitor


  • Added the ability to filter by document Due Date in Queue Explorer


  • Trend monitor's "Last Refreshed" was changed to "Last Updated" and is accurate to when the data was last generated and changed the data refresh period to hourly.


Bug Fixes

  • Significant speed improvements on the Queue Explorer page

  • The Now Dashboards' Bubble chart should be more accurate on colors as we are now taking more data into account. The effect is less red bubbles.

  • Numbers in the alert emails are now rounded and display a more reasonable value

  • Fixed Queue Explorer's real-time grid which was sometimes showing closed documents incorrectly

  • On the Queue Explorer screen, hid documents from system sync that don't have time in queue from the bubble chart but show them in the grid.  Previously they were all showing up as green bubbles with 0 sec time in queue.

  • Minor spelling and label fixes to Trend Monitor

  • Alert fixes when using customer number filter to improve accuracy when/if a name changes

  • Fixed the alerts configuration screens to correctly show showing customer and queue names instead of database IDs 

  • Hid the history tab in Queue Explorer as it is not currently able to accurately show historical time in queue because we do not have that information for documents the were created before we installed AC 


7/12/22

  • New KPI’s for Unique, Repeat and New Customers are now visible in Trend Monitor 

  • Added toggle to enable/disable the color gradient formatting for KPI cells in Trend Monitor

  • Document splits and voids are now handled correctly in the Now dashboard, Queue Explorer and Trend Monitor.  

  • Queue Explorer now supports multiple filters on the Same column, e.g. `Time In queue >= 10, Time in Queue <= 20`

  • Added filters for  `Time In Queue` and `Total Processing Time` to Queue Explorer

  • Easier to share links, the currently selected document types and comparison periods are correctly stored in the url


6/29/22

  • Added the ability show/hide columns in Trend Monitor

  • Added support for copying existing alerts

  • Added color gradients to trend monitor cells 

  • Added Sales Rep as a filter to Trend Monitor 

  • Added expandable graphs to trend monitor screen when a user clicks on a cell:

 

  • Added UI for showing when exporter is out of sync 

  • All customer queues can now be viewed in the Now dashboard even if they have 0 documents in them


5/27/22

New Alerts functionality

  •   Order alerts can send the email to the Sales Rep of the order 

  •   Alerts can now be filtered by the workflow queue 


  • or document type

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